aq88 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal data aq88 collects, why we collect it, and how we keep it safe.
Introduction
aq88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses the aq88 website at aq88.cam. This Privacy Policy ("Policy") explains what information we collect from players based in Bangladesh and elsewhere, how that information is used, how it is stored and protected, and what rights you have in relation to your personal data. This Policy should be read alongside the aq88 Terms and Conditions, which govern your use of the platform.
By registering an account with aq88, making a deposit, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any aspect of this Policy, please cease using the platform and contact customer support to close your account.
What Personal Data We Collect
aq88 collects personal data from players in several ways: directly when you register or interact with the platform, automatically through the platform's technical systems, and from third-party sources where permitted. The categories of data collected include the following.
How We Use Your Personal Data
aq88 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent.
- To create, verify, and maintain your aq88 player account, including age and identity verification as part of our KYC process.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
- To provide access to casino games, sports betting markets, and all other features of the aq88 platform, and to personalise your experience based on your activity history.
- To detect, investigate, and prevent fraud, money laundering, bonus abuse, and any other activity that violates the aq88 Terms and Conditions or applicable law.
- To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.
- To send you transactional communications (account confirmations, payment receipts, security alerts) and, where you have opted in, promotional communications about aq88 bonuses and offers.
aq88 does not use your personal data for automated profiling or decision-making that produces significant legal effects on you without human review. If automated tools are used to assist in fraud detection, any consequential decision will be reviewed by a member of our compliance team before action is taken.
Legal Basis for Processing
aq88 processes personal data on the following legal bases, depending on the specific processing activity.
Sharing Your Personal Data
aq88 does not sell your personal data. We share personal data only in the following limited and controlled circumstances.
- Payment processors and financial institutions (including bKash, Nagad, Rocket, Visa, and Mastercard) where necessary to execute your deposit and withdrawal transactions.
- Game technology providers (including Evolution Gaming, Pragmatic Play, and Ezugi) who operate live studio feeds and slot titles on the platform, solely to the extent required to deliver those services.
- Fraud detection and KYC verification service providers engaged by aq88 to assist in identity verification and anti-money-laundering screening, under strict data processing agreements.
- Law enforcement agencies, regulatory bodies, or courts where aq88 is legally required to disclose personal data in response to a valid legal process or to protect the rights and safety of aq88 and its players.
Cookies and Tracking Technologies
aq88 uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, remember your preferences, and gather anonymised analytics data to improve the platform. Strictly necessary cookies are deployed automatically and cannot be disabled without impacting your ability to use the platform. Analytics cookies may be disabled through your browser settings.
aq88 does not use third-party advertising cookies or behavioural retargeting cookies. No advertising network has access to data about your aq88 gaming activity. If you wish to opt out of analytics cookies, you may do so via your browser's cookie management settings. Please note that disabling strictly necessary cookies may prevent you from using core account features such as login and payment processing.
Data Retention
aq88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. In general, account and transaction records are retained for a minimum of five years following account closure to satisfy anti-money-laundering and financial record-keeping requirements.
Customer support communications are retained for a period of three years following the resolution of the relevant support matter. Where data is no longer required for any operational, legal, or compliance purpose, aq88 will delete or anonymise it in a secure manner. You may request information about the specific retention period applicable to your data by contacting our support team.
Data Security
aq88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel only, regular security assessments, and secure software development practices.
Your Data Rights
As a player on the aq88 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the aq88 support team at [email protected].
Right of Access
You may request a copy of all personal data aq88 holds about you, together with information about how it is processed and on what legal basis.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations that may require aq88 to retain certain data regardless of your request.
Right to Restrict Processing
You have the right to request that aq88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive the personal data you have provided to aq88 in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
aq88 will respond to all data rights requests within a reasonable timeframe and in any event within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.
Children's Privacy
aq88 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we discover or are notified that a person under 21 has registered an account or provided personal data to us, we will immediately close the account, delete the associated personal data, and void any transactions or winnings accrued on that account. Parents and guardians who believe a minor has used the aq88 platform should contact our support team immediately at [email protected] so that appropriate action can be taken without delay.
International Data Transfers
aq88 operates internationally and some of the third-party service providers we engage (including game technology providers and KYC verification services) may process your personal data outside Bangladesh. Where such transfers occur, aq88 ensures that appropriate safeguards are in place, including data processing agreements with all third-party processors that require them to maintain security standards equivalent to those applied by aq88. By using the aq88 platform, you acknowledge and consent to the transfer of your personal data to service providers in other countries as described in this Policy.
Changes to This Privacy Policy
aq88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will publish the updated version on this page with a revised effective date and, where appropriate, notify registered players via their registered email address or through an in-platform notification. Your continued use of the aq88 platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data aq88 holds about you, our customer support team is available 24 hours a day, 7 days a week via live chat on the platform.
You may also reach us by email at: [email protected]
Your Privacy, Our Commitment
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