Responsible Gaming — Play Smart, Stay in Control
At aq88, we believe gaming should always be enjoyable entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every player the tools to stay in control.
Gaming as Entertainment — The aq88 Philosophy
aq88 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We recognise that while the vast majority of our players enjoy cricket betting, slots, and live casino games as a form of leisure, a small number of individuals may develop patterns of behaviour that cause harm to themselves or their families.
This page explains the responsible gaming tools and resources available on the aq88 platform, the warning signs of problem gambling, and the support options available to players who need assistance. We actively encourage all players to use these tools as a regular part of their gaming experience — not only when problems arise.
21+ Age Restriction — Strictly Enforced
The aq88 platform is strictly for adults aged 21 and above. We do not permit anyone under the age of 21 to register an account, make a deposit, or participate in any form of gaming or betting on our platform. This restriction exists to protect young people from the potential harms associated with gambling.
As part of our Know Your Customer (KYC) verification process, aq88 requires all new players to submit valid government-issued identification documents confirming they are aged 21 or above. Accounts found to have been registered by underage individuals will be immediately suspended, all associated funds will be withheld, and the matter will be escalated to our compliance team.
Responsible Gaming Tools on aq88
aq88 provides a comprehensive set of responsible gaming tools directly within your account settings. These tools are available to all players at any time — no waiting period, no questions asked. Here is what you can access right now.
Deposit Limits
Set a daily, weekly, or monthly deposit limit in Bangladeshi Taka to control how much you fund your account in any given period. Once set, limits take effect immediately and can only be lowered instantly — increases require a 24-hour cooling-off period.
Session Time Limits
Choose how long each gaming session can last before the platform automatically logs you out. Options range from 30 minutes to several hours. Time limits reset each day at midnight Bangladesh Standard Time (BST, UTC+6).
Time-Out (Short Break)
Take a short break from gaming by activating a time-out of 1 day, 7 days, 14 days, or 30 days. During a time-out your account remains open and accessible, but all gaming and betting features are suspended. You may return as soon as the time-out period ends.
Self-Exclusion
If you feel you need a longer break, you can activate self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion your account is fully locked, all promotional communications are stopped, and you cannot be reactivated before the exclusion period ends. Permanent self-exclusion cannot be reversed.
Reality Check Alerts
Enable on-screen pop-up notifications that remind you how long you have been playing and how much you have spent during the current session. Reality check alerts can be set at 15-minute, 30-minute, or 60-minute intervals.
Loss Limits
Set a maximum loss threshold for a daily, weekly, or monthly period. Once you reach your loss limit, gaming is automatically paused for the remainder of the period. This tool prevents unplanned overspending during a losing streak.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious at first. Being aware of the warning signs — in yourself or someone you care about — is the first step toward getting help. Common indicators include the following.
If you recognise two or more of these signs in your own behaviour, we encourage you to use the responsible gaming tools available in your account settings, or to contact our support team to discuss your options. You do not need to wait until things feel out of control — reaching out early makes a real difference.
Practical Tips for Playing Responsibly
Responsible gaming starts with small, consistent habits that keep gaming in its proper place as entertainment. The following practical steps will help you maintain a healthy balance.
- Set a strict budget before you start each session and stop playing when that budget is exhausted — regardless of whether you are winning or losing.
- Treat any winnings as a bonus, not as income. Never rely on gambling as a source of regular earnings or financial support.
- Take regular breaks. Stand up, stretch, and step away from the screen at least once every hour during longer sessions.
- Never gamble when you are under the influence of alcohol, medication, or when feeling emotionally distressed, angry, or depressed.
- Balance your gaming time with other hobbies and activities — spending time with family, exercising, or pursuing other interests you enjoy.
- Keep track of how much you spend and win over time. Use the transaction history in your aq88 account settings to review your activity at any time.
Remember: the house edge means that, over time, most players will spend more than they win. This is normal and expected in all forms of casino and sports betting. The goal of playing at aq88 is enjoyment — the thrill of a live cricket match, the excitement of a spinning slot reel, or the social experience of a live casino table. Keep it fun.
aq88's Commitment to Responsible Gaming
Responsible gaming is not just a policy statement at aq88 — it is embedded into how the platform is designed, how our team is trained, and how we interact with players every day. Here is what we commit to as an operator.
Proactive Player Monitoring
Our platform monitors gameplay patterns for signs of problem gambling behaviour, including extended sessions, unusual deposit frequency, and repeated loss-chasing. Players who exhibit these patterns may be proactively contacted by our team and offered additional support resources.
Staff Training
All customer-facing aq88 team members receive regular training on responsible gaming principles, how to identify at-risk players, and the correct procedures for escalating concerns. Our support team is equipped to handle sensitive conversations with care and confidentiality.
Player Education
aq88 provides clear, accessible information about responsible gaming throughout the platform — including during the registration process, on the deposits page, and within account settings. We believe informed players make better decisions.
No Pressure Marketing
aq88 does not send bonus offers or promotional messages to players who have activated responsible gaming tools, are in a time-out or self-exclusion period, or have indicated that they wish to reduce their gaming activity. We respect your decisions.
Getting Help — You Are Not Alone
If you feel that gambling is becoming a problem — affecting your finances, your relationships, your work, or your mental health — please reach out for support. Asking for help is a sign of strength, not weakness. The aq88 support team is available around the clock to assist you with responsible gaming tools, account restrictions, or just to listen.
aq88 24/7 Support
Our customer support team is available 24 hours a day, 7 days a week via live chat on the aq88 platform. You can ask to activate any responsible gaming tool, request a self-exclusion, or simply talk to a member of our team about what you are experiencing.
You can also contact us by email at: [email protected]
All responsible gaming requests are treated with complete confidentiality and are handled by trained team members. We will never penalise a player for using responsible gaming tools or for asking for help. Your wellbeing always comes first.
Closing Your Account
Any player who wishes to permanently close their aq88 account may do so at any time by contacting our customer support team. Upon receiving a closure request, aq88 will process the closure within 24 hours, return any remaining withdrawable balance to your registered payment method, and ensure that all marketing communications are permanently stopped.
If your reason for closing is related to problem gambling, we strongly recommend activating self-exclusion before or instead of full account closure — self-exclusion provides additional protections, including blocking re-registration attempts, that a standard account closure does not. Our team will walk you through your options and help you choose the approach that best protects your interests.
Play Responsibly — Explore aq88 Safely
Responsible gaming and great entertainment go hand in hand at aq88. Visit our FAQ for more information, or read about our platform values on the About Us page.
Visit the FAQ About aq88